1199 Privacy Policy — Protecting Your Information

Types of Information Collected

The following types of information may be collected when you create and use an account on 1199:

• Account Information: Full name, date of birth, email address, mobile number, and any other identifying information provided at registration.
• Identity Verification Information: A copy of your national ID or other government-issued document, collected as part of the KYC process.
• Payment & Transaction Information: bKash, Nagad, or Rocket mobile number, transaction amount (BDT / ৳), date, and transaction ID. Full PINs or passwords are never collected.
• Device & Browser Information: IP address, device type, operating system, browser version, and screen resolution.
• Usage Data: Pages visited on the platform, time spent, betting history, and game logs.
• Cookies: Session cookies, preference cookies, and analytics cookies.

How We Use Your Information

1199 uses the information collected for the following purposes:

• For account creation, verification, and management.
• To accurately process betting and payment transactions.
• To prevent fraud and money laundering.
• For customer support and complaint resolution.
• To improve platform functionality and personalize the user experience.
• To meet regulatory compliance requirements.
• To send important platform notifications and security alerts.

Your information is never sold to third parties for marketing or advertising purposes.

Cookies & Tracking

The 1199 platform uses the following types of cookies:

• Essential Cookies: Essential for maintaining login sessions and ensuring account security.
• Functional Cookies: Used to remember your language preferences and display settings.
• Analytics Cookies: Helps analyze platform usage to improve our services.

Most browsers allow you to disable cookies, though doing so may limit certain features of the platform.

Data Retention, Security & Third Parties

1199 follows industry-standard security practices to protect user data:

• All data transfers are secured through SSL/TLS encryption.
• Sensitive information is stored in encrypted form.
• Account data is accessible only to authorized personnel.
• Regular security audits and system updates are performed.

Sharing Information with Third Parties: 1199 may share information in the following limited circumstances — with payment processing providers (solely to complete transactions), with government authorities to meet legal obligations, and with fraud prevention agencies. Personal information is never shared with third parties for marketing purposes.

Data is generally retained for a defined period after account closure in accordance with legal obligations.

User Rights & Policy Updates

You have the following rights on the 1199 platform:

• Right to Access: You may request to view the information stored in your account.
• Right to Correction: You may contact our support team to correct any inaccurate or incomplete information.
• Deletion Request: You may request deletion of your personal information when closing your account — however, certain data may be retained for a specified period where required by legal obligations.
• Right to Opt Out of Marketing: You may opt out of receiving promotional messages at any time.

1199 may update this Privacy Policy at any time. A notice will be posted on the platform for any significant changes. Continued use of the platform after such changes constitutes your acceptance of the revised policy.

For any privacy-related questions or requests, contact us at: [email protected]